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Hotel Front Office Training Manual Sudhir Andrews Pdf 323

Hotel Front Office Training Manual Sudhir Andrews Pdf 323

Hotel front office is the department that deals with the guests' first and last impressions of the hotel. It is responsible for handling reservations, check-in, check-out, guest services, billing, and communication. A well-trained and efficient front office staff can enhance the guest experience and increase the hotel's revenue and reputation.

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One of the most comprehensive and popular books on hotel front office is Hotel Front Office: A Training Manual by Sudhir Andrews. This book is a ready reference guide for students, professionals, and trainers in the hospitality industry. It covers all the essential aspects of front office operations, such as:

  • The role and functions of front office

  • The organization and structure of front office

  • The front office systems and procedures

  • The front office equipment and technology

  • The front office communication and coordination

  • The front office accounting and control

  • The front office guest services and relations

  • The front office sales and marketing

  • The front office security and safety

  • The front office quality and standards

The book also includes a new chapter on multicultural awareness, which is essential for dealing with diverse guests from different backgrounds, cultures, and preferences. The book also provides practical examples, exercises, case studies, and self-assessment questions to help the readers apply their learning to real-life situations.

The book is written in a simple and lucid language, with clear explanations and illustrations. The book is based on the international practices and standards of the hotel industry, and is updated with the latest trends and developments. The book is ideal for:

  • Front office professionals who want to enhance their skills and knowledge

  • Hotel management students who want to learn the fundamentals and advanced concepts of front office

  • Craft course students of reception services who want to gain practical exposure to front office

  • Lecturers of hotel management and craft services who want to use the book as a teaching resource

  • Apprentices in front office who want to get hands-on training in front office

The book is available in PDF format online, which can be downloaded from various sources. One of the sources is [E-book library], which offers the book in multiple formats, with no login requirement, instant download, and verified by users. The PDF file size is 323 MB, which can be easily accessed on any device.

Hotel Front Office: A Training Manual by Sudhir Andrews is a must-read for anyone who wants to master the art and science of hotel front office. It is a comprehensive, informative, and practical book that can help the readers achieve excellence in their profession.


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